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FAQ's

FAQ's

Name: Baby & Toddler Town
Address: 5A Chestnut Court, Dingley Village, VIC, 3172
Telephone: 1300 844 616

How do I contact Baby & Toddler Town?

You can contact a store or sale consultant using below details

Phone: 1300 844 616

Email:

hello@babyandtoddlertown.com.au

Or Complete Contact form

How long will my order take to arrive?

At Baby & Toddler Town we will endeavour to:

Have your order packed and dispatched within 1-2 working days if all products are in stock at time of placing your order.
Advise you via email when your order has been packed and dispatched. You will receive the details of the courier we have used and tracking number. Please note products being sent to rural locations, WA SA, NT & TAS may take up to 10 working days to arrive once dispatched.

Most products we sell are in stock ready for dispatch. However sometimes due to high demand and supplier shortages there may be delays.You can always contact us before shopping to ensure the product you are interested in is in stock or to see an estimated time frame. We will always keep you informed of how your online order is progressing and advise you of any unusual delays

We will contact you by phone or email within 1-2 working days if products you have ordered are not in stock and have to be ordered in from suppliers.
If you are concerned about your order please contact us and we will help

Phone: 1300 844 616

Email:

hello@babyandtoddlertown.com.au

Or Complete Contact form

How can I change / amend my order?

We will change or amend our order if your order has NOT already been dispatched. Simply by contacting us via phone: 1300 844 616 or email

hello@babyandtoddlertown.com.au

If your order has been dispatched we will not be able to change, amend or cancel your order. In this case please refer to our Returns, Refunds & Warranty Policy

Where is my order?

We will endeavour to keep you informed of your order progress and tracking information. If you are unsure of the whereabouts of your order please contact us

Phone: 1300 844 616

Email:

hello@babyandtoddlertown.com.au

Or Complete Contact form

How do I track my order?

Once your order has been dispatched you will receive an email with the courier details and tracking number. To track your order simply click on the courier website link below and enter your tracking details.

Australia Post Website:

https://m.auspost.com.au/view/tracking

Fastway Couriers Website:

http://www.fastway.com.au/courier-services/track-your-parcel

Or contact us and we will help

Phone: 1300 844 616

Email:

sales@babyandtoddlertown.com.au

Or Complete Contact form

Can I place an order online and collect it from a store?

Yes – at Baby & Toddler Town we offer FREE Click & Collect from our warehouse in Dingley Village, Victoria. Simply order online and we will advise you're when your order is ready for collection. Please click on the link to view our Click & Collect details:

What do I need to collect my Click & Collect order?

To pick up your Click & Collect order you will need to provide proof of ID and show the credit card used for the purchase for security purposes. You will be required to sign for the pickup.

How can I return an item?

Please refer to our Retuns and Warranty for our returns policy and warranty information.

Phone: 1300 844 616

Email:

sales@babyandtoddlertown.com.au

Or Complete Contact form

Do you Price Match?

At Baby and Toddler Town we work tirelessly with our suppliers to provide our customers with great every day prices across our huge range of high quality baby and toddler products. While we do not promise to Price Match, we will do our best to ensure you get a great price.